This policy applies to online orders placed through K K Nails. All shipping charges and prices below are in U.S. dollars (USD).

Shipping Area

We currently ship within the United States only. We do not offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you to discuss an eligible alternative or cancellation and a refund.

Order Processing Time

Orders are processed and shipped from within the United States. Processing normally takes 1–3 business days after payment confirmation.

Our order-processing days are Monday–Saturday, excluding U.S. federal holidays. Processing time is separate from shipping transit time.

Order Cutoff Time

Our daily order cutoff is 5:00 PM Eastern Time (ET).

Orders placed before the cutoff on a processing day may begin processing that day. Orders placed at or after the cutoff, on Sundays, or on U.S. federal holidays begin processing on the next processing day.

Orders placed before the cutoff are not guaranteed to ship the same day.

Estimated Delivery Time

After processing, standard shipping typically takes 3–7 business days.

We use USPS, UPS, or FedEx, depending on the destination and available service. Carrier delivery schedules may differ from our Monday–Saturday order-processing schedule.

Delivery time includes both order processing and carrier transit. Estimates are not guaranteed arrival dates and may be affected by holidays, weather, carrier disruptions, or address issues.

Shipping Fees

We charge a flat shipping rate of $4.99 per order for eligible U.S. orders.

The shipping charge and order total are displayed at checkout before payment. Product prices include applicable sales tax, so no additional sales tax is added at checkout.

Order Tracking

When your order ships, we will send tracking information to the email address provided at checkout. Tracking updates may take time to appear after a shipping label is created.

You can also visit our Track Order page or contact us for assistance.

Incorrect or Incomplete Shipping Addresses

Please check your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible with your order number and the correct address. We will try to update your details, but changes may not be possible once the order has shipped.

If reshipping is necessary because you provided an incorrect or incomplete address, an additional shipping charge may apply. We will explain the charge and obtain your agreement before collecting payment and reshipping your order.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact us. We will review the tracking information and investigate with the carrier where needed.

If we become aware that we cannot ship your order within the stated processing timeframe, we will contact you with an updated estimate and explain your options, including cancellation and a refund.

Lost, Damaged, or Incorrect Shipments

Lost Packages

If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, or your building’s receiving area, then contact us if it remains missing.

We will investigate with the carrier. Once the shipment is confirmed lost, we will arrange a refund or replacement shipment. You will not be charged an additional shipping fee for the replacement.

Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect. Include your order number and, where possible, clear photographs of the item and packaging.

Keep the item and packaging until we provide instructions. We will review the issue and arrange an appropriate resolution. For damaged or defective items received, or items sent incorrectly, we cover the necessary return or replacement shipping costs.

Undeliverable or Returned Packages

If a package is undeliverable or returned to the sender, we will investigate the reason with the carrier and contact you about the next steps.

If the issue resulted from an error by K K Nails, we will cover the cost of reshipping. If it resulted from an incorrect or incomplete address you provided, we will obtain your agreement to any additional shipping charge before proceeding.

A package returned to the sender is not automatically considered lost. We will confirm its status before arranging reshipment or an applicable refund.

Shipping Charges and Returns

The original $4.99 shipping charge is not refundable for a change-of-mind return. It is refundable when the return is due to an error attributable to K K Nails, including a defective or incorrect item received.

Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee.

For return eligibility and refund timelines, please review our Return Policy.

Contact Us

For shipping questions or help with an online order, please contact:

K K Nails
Address: 3670 W Shaw Ave, Fresno, CA 93711, United States
Email: [email protected]
Phone: +1 559-271-2888